txt file), please attach it to your reply.
The Intel® SSU defaults to the " Summary View" on the output screen following the scan. Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information.Download the Intel® SSU and save the application on your computer.
txt file to your reply.ĥ- An Intel® System Support Utility (Intel® SSU) report to gather more details about the system. To save the report, once the test is done, click on " File > View Results File" and attach the. In case the problem continues, please provide us with the following information:ġ- Is there any error message when the issue happens? Do you see any error code or error message under Device Manager > Display Adapters > Intel® UHD Graphics 620 > Properties?Ģ- Have you tested if the behavior occurs with an external monitor using a straight-through connection?ģ- Does the issue occur randomly or with specific apps? Can you reproduce the issue if you access the BIOS screen/utility?Ĥ- Run the Intel® Processor Diagnostic Tool to verify that both the processor and the GPU (Graphics Processing Unite) are fine. You can download the driver from this link: Intel® Graphics DCH Driver Version 30.0.100.9864. If the issue persists or if you have any problems installing the Acer* driver, you can repeat the process using the latest Intel® generic driver (. If the graphics entry displays Microsoft Basic Display Adapter, run the previously downloaded Acer* file to install the driver.If the graphics entry still displays Intel® UHD Graphics 620 or similar, repeat steps 5-7.Select Device Manager.Ĥ- Expand the Display adapters section and look for the Intel Graphics entry in Device Manager (e.g.: Intel® UHD Graphics 620).ĥ- Right-click on Intel Graphics and click Uninstall.Ħ- In the device removal dialog box, check Delete the driver software for this device and click OK.ħ- Restart the computer after the uninstallation is complete.ĩ- Very Important: Expand the Display Adapter section again:
Please follow these steps:ġ- Download the latest Acer* driver from this link and save the file on the computer: VGA Driver Version:Ģ- Disconnect from the internet to make sure the driver will not be automatically updated by Windows.ģ- Right-click the Windows Start button. Since the driver or software for your Intel® component might have been changed or replaced by the computer manufacturer (OEM) ACER*, and considering OEM drivers are handpicked and include customized features and solutions to platform-specific issues, the usual recommendation is to use the OEM driver as the first option. Hello you for posting on the Intel® communities.Īs an initial approach, we would like to recommend trying a clean installation of the graphics driver in order to discard driver issues.
0 kommentar(er)
